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IT Support Manager
Qualification:
- Degree in IT and System Technology field or its equivalent
- 5 – 10 years of Experience in heading IT section of an organization
- Ability to attend to detail and respond swiftly to work demand
- Good written and verbal communications skills
- Ability to identify and resolve issues regarding IT in a manner that is timely
- Proficiency in Internet Languages, i.e., PHP, Linux, Apache, MySQL, and others
- Proficiency in management of people and team development
- Ability to stay connected with the reality and updates on IT
- Proficiency in gathering and analyzing information
- Passionate about technologies.
Job Description / Responsibilities:
- Assessing the technical needs of staff or clients
- Establishing and maintaining strong relationships across teams and with staff/clients
- Measure service satisfaction levels
- Managing and upholding the troubleshooting escalation process
- Managing hardware and software
- Resolving system and application issues
- Assisting with IT equipment sourcing and budgeting
- Occasionally working with third parties to rectify issues
- Identifying gaps in the support process and amending it accordingly
Location : 230 Bang Khun Tian-Chai Talay Road, Samae Dam, Bang Khun Tian, Bangkok 10150
